Frequently asked questions
How do I know when you will be back in stock?
Please follow us on social media @softerascoops and sign up for emails for restock dates.
When will I get my order?
Hey GF! If you purchased a video add-on, your order will be processed within 5–7 days before shipping. Orders without a video add-on are processed within 2–3 days. For pre-orders, please refer to the individual product description.
I didn't get an order confirmation email
If you didn’t receive a confirmation email, the email address entered may have contained an error. Please email us so we can confirm your order, gf!
Do you work with influencers?
Hey GF! We are building our contact list for influencers so please email us with your social media handles along with a brief description about yourself!
Can I place a custom theme orders?
Hey GF! Yes depending on the theme. Please email me your ideas and I'd love to work something out for your group.
Still have a question/comment? Reach out below!